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Opportunity Details
Winter Storm Crisis Cleanup Phone Volunteers #winterstorm26
Become a phone volunteer for Crisis Cleanup to help Hands On and other recovery agencies learn where help is needed most.
Crisis Cleanup (ww.crisiscleanup.org) is a website tool and hotline used throughout the US. It connects disaster survivors who need property cleanup assistance with volunteers who can help. The hotline is staffed by volunteers like you who work from home as they have time. Survivors call the hotline; phone volunteers take the call and enter the information on the website. Volunteer organizations claim cases, do the work, then close the case. Everyone is working from the same list which minimizes duplication of efforts and saves time, so more people get help. All services are free.
VOLUNTEER REQUIREMENTS:
- Computer skills to proficiently navigate websites and enter accurate data while speaking on the phone with a survivor.
- Customer service skills and the ability to remain calm when listening to someone who is in distress.
- A computer with internet access (Google Chrome, Mozilla Firefox, or Microsoft Edge internet browser).
- A phone (cell or landline). Your phone number is always kept anonymous from callers.
- Spanish-speaking volunteers are especially needed!
- The hotline is open 7 days a week from 9 am to 8:30 pm (of the time zone of the incident).
- Volunteers are NOT required to schedule work times or fill quotas, but having some sort of schedule is important. A good goal may be to plan on a few hours per week, depending on need and your availability. One hour a day for seven days is better than seven hours a day for two days straight.
- Watch call queue levels to determine need. Volunteers can work longer hours if desired, but please be prudent and pace yourself to avoid burnout!
- Phone volunteers cannot choose a disaster zone but take calls for all open incidents.
TRAINING AND SYSTEM ACCESS
Hands On and other recovery resources use Crisis Cleanup to help people affected by disasters. This is a great way to get involved before cleanup efforts can get underway. It helps us learn where help is needed most and even helps us target resources to the most vulnerable communities.
Once you sign up, a Hands On team member will contact you with training links and request the email address to create your account. After your training is complete, you may log in as a volunteer and start taking calls.
Disaster & Emergency Services
Families, Low-income Households, People with Health Concerns & Disabilities
Age Minimum (with Adult): 18+, Minimum Age:18+
Sign up with a team
This link allows you to participate in this opportunity with a team. A team can be a family team, corporate team, or any kind of organized group. When you click on the link you will have the option to:
- Choose an existing team you're already a member or captain of, or
- Create a new team to sign up.
Signup Questions
Please respond to the following questions in order to signup for this opportunity:
