Crisis Cleanup Phone Line Volunteers for Hurricane Relief

Crisis Cleanup (ww.crisiscleanup.org) is a website tool and hotline used throughout the US.  It connects disaster survivors who need property cleanup assistance with volunteers who can help. The hotline is staffed by volunteers like you who work from home as they have time.  Survivors call the hotline; phone volunteers take the call and enter the information on the website.  Volunteer organizations claim cases, do the work, then close the case. Everyone is working from the same list which minimizes duplication of efforts and saves time, so more people get help.  All services are free. 

VOLUNTEER REQUIREMENTS:

• Computer skills to proficiently navigate websites and enter accurate data while speaking on the phone with a survivor.
• Customer service skills and the ability to remain calm when listening to someone who is in distress.
• A computer with internet access (Google Chrome, Mozilla Firefox, or Microsoft Edge internet browser).
• A phone (cell or landline).  Your phone number is always kept anonymous from callers.

• The hotline is open 7 days a week from 9 am to 8:30 pm (of the time zone of the incident). 
• Volunteers are NOT required to schedule work times or fill quotas, but having some sort of schedule is important. A good goal may be to plan on a few hours per week, depending on need and your availability.  One hour a day for seven days is better than seven hours a day for two days straight.
• Watch call queue levels to determine need. Volunteers can work longer hours if desired, but please be prudent and pace yourself to avoid burnout!  
• Phone volunteers cannot choose a disaster zone but take calls for all open incidents.

TRAINING AND SYSTEM ACCESS

Hands On has used Crisis Cleanup services to help people affected by Nashville-area disasters, and we know there are a lot of people locally who want to help, so we are recruiting volunteers for this project.

Once you sign up, a Hands On team member will contact you with training links and request the email address to create your account. After your training is complete, you may log in as a volunteer and start taking calls.